Background Installation ran into a problem

(Last Updated On: August 14, 2018)
Background Installation ran into a problem
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Issue:

Case1: When you try to open an office application, it may show you the following error message “background-installation-ran-into-a-problem”. Every office program like word, excel, powerpoint or outlook shows you the same error message “Background Installation ran into a problem.

 

Case2: When you are trying to install Microsoft Office 2016. It will not start the office installation wizard and shows you the error message “Background installation ran into a problem, please make sure you’re still connected to the internet.”

background-installation-ran-into-a-problem

Cause: 

This error Background Installation ran into a problem” appears for the following reasons.

Internet issues:

Please make sure you’re still connected to the internet, it also shows when your application is unable to communicate with the office activation services.

System registry and services failure :

There are instances where the windows service related to office program is stopped or there is a registry changes done by the user.

How to fix “Background Installation ran into a problem”?

Office Add-ins are a kind of third party programs and are basic causes. Incompatible adidns may stop you from opening an office program and that may show you the error which we discussed so far background-installation-ran-into-a-problem.

The preliminary check is to make sure if the issue is applicable to all the office related programs. If that is the case, it cannot be an issue with add-in program.

Check the event viewer to see the recent logs to understand the causes.Press and hold the windows button and select R and then type eventvwr in windows 7 or you can directly right click on the left bottom corner of your start menu and select Event Viewer for Windows 8.1 and Windows 10 operating systems

You can find the office tab under Application and services logs here you can find Microsoft Office Alerts where you can go through the recent descriptions to understand where it went wrong. The same way one can analyze the logs under Windows Logs for Applications like Microsoft Office.

You can also perform a system file scan by opening a command prompt as an Administrator to make sure and fix system file related error.

Conclusion :

If the issue ( Background Installation ran into a problem . Please make sure you’re still connected to the internet. ) persists after performing above steps,

There might be an issue with system registry settings or configuration files.

It is strongly recommended to have check on your computer by the technical support member,

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"Background Installation ran into a problem. Please make sure you're still connected to the internet."

Background Installation ran into a problem. Please make sure you’re still connected to the internet