Background Installation ran into a problem

(Last Updated On: January 5, 2018)
Background Installation ran into a problem
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Issue:

When you try to open an office program, it may show you the following error message background-installation-ran-into-a-problem

when you are installing online Microsoft Office 2016. It will not allow you to open any of the programs. Each one shows the same message, “Background Installation ran into a problem. Please make sure you’re still connected to the internet.”

background-installation-ran-into-a-problem

Cause: 

This error (“Background Installation ran into a problem. Please make sure you’re still connected to the internet.” ) raises when your application is unable to communicate with the office activation services.

or  There might be an issue with system registry settings or configuration files.

How to fix “Background Installation ran into a problem. Please make sure you’re still connected to the internet.” :

Office Add-ins are some third party programs which may stop you from opening an office program and that may show you the error which we discussed so far background-installation-ran-into-a-problem.

The preliminary check is to make sure if the issue is applicable to all the office related programs. If that is the case, it cannot be an issue with add-in program.

Check the event viewer to see the recent logs to understand the causes.Press and hold the windows button and select R and then type eventvwr in windows 7 or you can directly right click on the left bottom corner of your start menu and select Event Viewer for Windows 8.1 and Windows 10 operating systems

You can find the office tab under Application and services logs here you can find Microsoft Office Alerts where you can go through the recent descriptions to understand where it went wrong. The same way one can analyze the logs under Windows Logs for Applications like Microsoft Office.

You can also perform a system file scan by opening a command prompt as an Administrator to make sure and fix system file related error.

Conclusion :

If the issue ( Background Installation ran into a problem . Please make sure you’re still connected to the internet. ) persists after performing above steps,

There might be an issue with system registry settings or configuration files.

It is strongly recommended to have check on your computer by the technical support member,

Click on the Image below to Initiate the chat with our Technical Expert

"Background Installation ran into a problem. Please make sure you're still connected to the internet."

Background Installation ran into a problem. Please make sure you’re still connected to the internet